Support
How can we help?
Answers to the most common questions. Can't find yours? Email us. A real person replies, usually within a day.
Email support@veilbox.appI forgot my pattern
On the unlock screen, tap Use recovery phrase and enter the words you wrote down when you created the vault. You'll then set a new pattern. Without the pattern or the phrase we can't recover the vault, because we never have either.
I opened the app and my vault is empty
You probably drew a slightly different pattern. Every pattern opens a vault, so a mistake opens a new, empty one. Lock the app and draw your pattern again carefully.
How do I move to a new iPhone?
Make sure Encrypted Backup is on and has finished (Settings → Backup). On the new phone, sign in to the same Apple account, install the app, and unlock with your pattern or recovery phrase. The restore starts automatically.
How do I restore Pro?
Open Settings → Pro → Restore Purchases while signed in with the Apple account you used to buy it.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open the Settings app → your name → Subscriptions, then choose the app.
Imported photos are still in my camera roll
iOS asks for permission before an app can delete photos. Turn on Delete originals after import, confirm the prompt, then empty Recently Deleted in Photos.
Looking for more detail? Browse the guides or see how our encryption works.
Reporting a security issue
Please email support@veilbox.app with "Security" in the subject line. We'll acknowledge within 48 hours and credit you publicly if you'd like.